HOW TO ORDER

You can order many items from our website using the secure shopping cart system.  Many other of my pieces are custom made, and nothing can replace good old personal communication...

Email: alison@festivefish.net

Phone & Fax:
207/846-4925 (please respect EST 9am-7pm) Please feel free to leave a message on my machine. Be sure to leave your number, including area code, and a good time to reach you - and if it is a surprise for someone you live with let me know that too!

Be sure to include the following info with your order:
Your name
Address with street number (not PO Box)
Phone number
Ship to street address
Check, Master Card, Visa or money order for total amount (if unsure, please call or email with any questions)

Delivery info:
Card orders will be shipped out within a day or two. Any custom piece the ship date will vary and I will be better able to quote you once we have discussed the item and design. Typically once design is approved and payment is received, 1-2 weeks. Let me know if your order is a rush and I will see what I can do.

Shipping: All orders will be shipped via priority mail or UPS ground service. At this time I am able to ship within the USA only.

Rush Orders: If you need your order in a rush please call and I will quote you for Fed Ex or UPS Air and will let you know the additional charge.

Sales Tax: 5% sales tax will be added to all orders shipped within the state of Maine.

Payment: Payment:  I accept VISA or MC either over the phone or using our online secure ordering system, or a personal check or money order thru the mail.

Policy: I stand behind every piece I create. Unfortunately I cannot accept returns on custom items since they are made to each individuals specifications. I go through a series of steps to ensure that you will know exactly what your are getting and I am happy to send color samples so that you know the exact color, so please ask! Once you have "signed off" for approval you will receive the design we agreed upon with your chosen colors. If you receive an item you believe is imperfect, defective or damaged in shipping please contact me ASAP and we can decide what to do.

 
 
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